Privacy
Policy

At Ivanhoe Smiles, your privacy is our priority. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and how you can access and manage your information.

• Managing your dental health.
• Processing financial claims and payments.
• Conducting practice audits, staff training, and accreditation processes.
• Sending information about our treatments and services (with your consent).

• Name, date of birth, address, contact details, and emergency contact information.
• Oral and general health details, including medical history and medications.
• Private health insurance and Medicare details.
• Information about workers’ compensation or accident claims (where applicable).
• Digital records, such as X-rays, photos, and treatment notes.

We also collect non-identifiable information via cookies and tracking technologies on our website for analytics and to improve our services.

• Registration forms when you become a patient.
• Consultations and treatment sessions.
• Our website, online forms, emails, and social media.
• Other healthcare providers, insurance companies, or government agencies (with your consent or as required by law).

• Provide dental care tailored to your needs.
• Facilitate communication, such as appointment reminders.
• Improve our services and manage our business operations.
• Send marketing material (if you’ve consented).

You can opt out of receiving marketing communications by contacting our practice.

• With other healthcare providers involved in your care.
• With service providers for business operations (e.g., IT support), who must comply with privacy laws.
• As required by law, such as in response to a court order or to prevent a serious threat to public safety.
• For marketing in de-identified formats (e.g., anonymized case studies or dental images).

We will not share your personal information outside Australia without your consent unless required by law.

• Securing electronic records on a password-protected network.
• Storing physical records in locked facilities.
• Encrypting sensitive files during email transmission (e.g., using password-protected PDFs).

While we strive to use secure systems, email communication may carry inherent risks. For secure transfers, we offer in-person collection or registered post.

• To request access or corrections, please submit a written request to hello@ivanhoesmiles.com.au.
• We may charge an administrative fee for preparing records.
• Requests will be addressed within 30 days.

• Non-identifiable data through cookies and Google Analytics.
• Data for remarketing ads (without storing personally identifiable information).

You can manage cookie preferences in your browser settings or opt out of Google’s tracking via their Ads Preference Manager.

• Contact our Privacy Officer via hello@ivanhoesmiles.com.au.
• We aim to respond within 21 days.
• If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

By using our services, you consent to the practices outlined in this Privacy Policy. For more information, please contact us at hello@ivanhoesmiles.com.au.